Privacy Policy

Privacy Policy

Effective Date: March 11, 2026

Heart Metrics, LLC, also doing business as CoreHarmonic (hereinafter referred to as "we," "us," or "our") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website food.coreharmonic.com, and it outlines your rights under the General Data Protection Regulation (GDPR).

By using our website and services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect and process the following data about you:

• Personal Identification Information: Name, email address, phone number, etc.
• Payment Information: Credit card details and billing address, processed securely through our payment processor.
• Usage Data: Information about how you use our website, products, and services.
• Cookies & Tracking Technologies: Data tracking your activity on our website (for more information, see our Cookie Policy). We may also use third-party analytics tools (such as Google Analytics) and social media pixels to understand how visitors interact with our site and to tailor content. We do not control third-party tracking technologies; please contact the relevant provider with questions.
• Location Data: We may use location-based data to connect you with relevant services and users near you. If you choose not to allow location access, some functionality may not be available.

2. Children's Privacy

We do not knowingly collect Personal Information from children under the age of 13. If you believe your child has provided us with personal data, please contact us at [email protected] and we will promptly delete it.

3. How We Use Your Information

We use the information we collect in the following ways:

• To provide, operate, and maintain our website and services.
• To improve, personalize, and expand our website.
• To understand and analyze how you use our website.
• To process your transactions and send you related information.
• To communicate with you, including for customer service, updates, and marketing.
• To send newsletters, surveys, offers, and other promotional content (only with your consent).
• To comply with legal obligations.

Unsubscribing: If you receive marketing emails from us, every email will include a clear unsubscribe link at the bottom. You may opt out at any time. We comply with the CAN-SPAM Act — all emails will clearly identify who they are from and how to contact us. If you have trouble unsubscribing, email us directly at [email protected].

4. Legal Basis for Processing Personal Data

We process your personal data under the following legal bases:

• You have given consent for us to process your personal data.
• It is necessary for the performance of a contract with you, or to take steps at your request before entering into a contract.
• It is necessary for compliance with a legal obligation.
• It is necessary for our legitimate interests, which do not override your rights.

5. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your Personal Information to third parties without advance notice, except in the following circumstances:

• Service Providers: We may share data with trusted third-party partners who assist us in operating our website, processing payments, or providing services — so long as those parties agree to keep your information confidential.
• Legal Requirements: We may disclose your information if required by law, to respond to legal process, or to protect the rights, property, or safety of CoreHarmonic, our users, or others.

6. Links to Third-Party Websites

Our website may contain links to third-party websites or applications. We are not responsible for the privacy practices or content of those sites. This Privacy Policy applies solely to information collected by us. We encourage you to review the privacy policies of any third-party sites you visit.

7. Data Retention

We will retain your personal data only for as long as necessary for the purposes set out in this Privacy Policy, or as required to comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have the following data protection rights:

• Right to access — You may request copies of your personal data.
• Right to rectification — You may request correction of inaccurate or incomplete information.
• Right to erasure — You may request that we delete your personal data under certain conditions.
• Right to restrict processing — You may request that we limit how we use your data.
• Right to data portability — You may request that we transfer your data to another organization or directly to you.
• Right to withdraw consent — Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint — You have the right to file a complaint with a relevant supervisory authority.

We require only the information reasonably necessary to provide our services and will not require unnecessary consent as a condition of entering into a contract. To exercise any of these rights, please contact us at [email protected]. We will respond within one month.

9. Security of Your Information

We implement reasonable security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Your account (if applicable) is protected by a password — please keep it confidential and log out after each session.

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security. By using our services, you acknowledge and accept this risk.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of significant changes by posting a prominent notice on our site or sending an email to your registered address. Significant changes will take effect 30 days after notification. Non-material clarifications take effect immediately. Please check this page periodically for updates.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]
• By website: food.coreharmonic.com